ITAM Foundation course DETAILS

There are no pre-requisites for attending the course and to be eligible  to sit in certification exam
The course objectives of ITAM Foundation course are as follows
  • The principles and objectives of the IT Asset Management Processes.
  • Understanding the IT Asset Management Lifecycle
  • Key differences between Software Asset Management and Hardware Asset Management Processes.
  • Alignment of IT Asset Management (ITAM) with best practice frameworks and standards such as ITIL®, ISO2000®, and COBIT®.
  • The positioning of the components.
  • Use of components.
  • Cost of components.
  • Timeline of their addition to the inventory.
  • Life Span of components.
  • Measurement of impact on IT and business services.
  • IT manager
  •  Procurement manager
  •  Financial manager
  •  IT operations manager
  • Project manager
  • Process manager
  • Contract manager
  •  Risk manager
  • Business continuity manager
  • Security manager


1. ITAM Introduction:
  • Definition, purposes and objectives
  • Why do your organization need ITAM?
  • Introduction to the four key areas: Hardware Asset Management, Software Asset Management, Services & cloud Asset Management, People & Information Asset Management
  • The IT Asset lifecycle and its impact on your business
  • The key roles in ITAM - stakeholders, functions, roles and responsibilities
  • Typical business issues and challenges in the ITAM workflow
  • Introduction to ITAM best practices, ISO55000 and ITSM
2. Hardware Asset Management (HAM) Introduction:
  • The concept, purpose and benefits of HAM
  • The HAM lifecycle in your organization from acquisition through to disposal
  • Request and approval processes, procurement and lifecycle management, redeployment and disposal management
  • The placement of HAM in the ITAM ecosystem
  • Mobile device (asset) management aspects of HAM
  • The best practices of HAM (ISO and ITSM)
  • The tool reflections of HAM
3. Software Asset Management (SAM) Introduction:
  • Definition and objectives
  • SAM best practices and framework
  • The business value of SAM
  • SAM from request to acquisition through disposal
  • Key roles and stakeholders in a SAM program
  • The placement of SAM in the ITAM ecosystem
  • The concept of compliance
  • The risks/costs related to software audits
  • Organizational pitfalls and challenges in the SAM process

4. Services and Cloud Asset Management Introduction:
  • The concept of services and cloud services
  • The costs, challenges and benefits associated with Services and Cloud services
  • Definition and objectives within Services and Cloud Asset Management (SEAM)
  • The contractual issues as assets in SEAM
  • The pitfalls and benefits from SEAM
  • ITAM best practices in a SEAM context
  • The placement of SEAM in the ITAM ecosystem
  • Key roles and stakeholders in a SEAM program
  • Compliance in a Cloud perspective
5. People & Information Asset Management (PINAM) Introduction:
  • Definition and objectives
  • How to define Information and People as assets?
  • Security and risk control (information sharing, employees leaving the organization, loss of mobile devices, access regulations, etc.)
  • BYOD in a People and Information Management perspective
  • How do mobile users use their devices and content? Benefits and pitfalls
  • Policy Setting - security policies for content, users and mobile devices
6. ITAM Key findings and conclusions:
  • The best practices in the ITAM framework
  • How to assess and understand the ITAM maturity in your organization
  • The interface between the four key ITAM areas (HAM, SAM, SEAM, PINAM)
  • Effective communication of your ITAM goals to the key stakeholders in your organization
  • ITAM integration with the organizational key business drivers and goals
60 minutes exam.
40 multiple-choice questions (MCQs).
26 out of 40 or 65% is needed to pass.