Attendees will after the course be able to demonstrate an overall understanding of the Software Asset Managers role in relation to;
- Understanding the risks, costs, challenges and benefits associated with SAM in a dynamic IT environment
- Understanding the different types of licensing methods commonly used by software vendors
- Recognizing the potential issues that arise when implementing a SAM program
- How to gather the suitable information about the organisational environment that the SAM program is being implemented into
- Build a comprehensive Business Case for SAM to gain commitment to the SAM program
- Understanding the key SAM processes required to ensure the effective SAM program
- Specifying the requirements for evaluating and selecting the correct tools for SAM
- Developing and communicating the related Software Policy
- Understanding how SAM interfaces with IT Service Management including ITIL and other BP’s
- Planning for the development and implementation of all SAM policies, procedures and tools
- Establishing and maintaining a database containing the SAM relevant data
- Understanding how to control all activities associated with the Software Lifecycle
- Detecting, escalating and managing all exceptions with policies, processes, procedures and licenses the correct way
- Managing all relationships within the business and with partners/suppliers to the agreed Service Levels
- Continually assess the effectiveness of policies and procedures in relation to the different Tiers
The SAMS course is based on Software Asset Management best practices and standardization.
It combines IT Service Management best practice (ITIL) with the ITAM standard ISO19770.
